Privacy Policy

What information do we collect?

We gather information from you when you sign up for our complete a form. As part of the contact process on our site, you may be prompted to provide details such as your name, email address, phone number. However, you have the option to browse our site without revealing your identity.

What do we use your information for?

The data we gather from you can potentially be employed in several ways:

Enhancing your experience: The information you provide enables us to tailor our services to meet your unique requirements.
Upgrading our website: We are constantly working to enhance our website features, and your information and feedback play a crucial role in this process.
Boosting customer service: Your data aids us in addressing your customer service inquiries and support needs more efficiently.

Personal Data

We might request certain personal information from you. This could encompass details such as your email address, full name, contact number, physical address, cookies and usage data, and insurance particulars. We may leverage this personal data to reach out to you regarding admissions, promotional materials, or any other information that could be of relevance to you. If you prefer to discontinue receiving any or all of these communications from us, you can do so by clicking the unsubscribe link in any email we dispatch or by directly getting in touch with us.

Laguna Shores Recovery 24662 El Camino Capistrano Dana Point, CA 92629

(866) 929-2092

How do we protect your information?

We employ a range of security protocols to ensure the protection of your personal information whenever you input, submit, or access it. We provide the option of utilizing a secure server. All sensitive data, including credit information, is transmitted using Secure Socket Layer (SSL) technology and subsequently encrypted into our database. This information can only be accessed by authorized individuals with special access rights to our systems, who are obligated to maintain the confidentiality of this information. Following a transaction, none of your private details (such as credit card numbers, social security numbers, financial information, etc.) will be retained on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not engage in the sale, trade, or any form of transfer of your personally identifiable information to external parties. However, this does not encompass trusted third parties who play a role in managing our website, executing our business operations, or providing services to you, provided that these parties

commit to maintaining the confidentiality of this information. We may disclose your information when we deem it necessary to abide by the law, enforce our website policies, or safeguard our rights, property, or safety, as well as those of others. Nevertheless, visitor information that cannot be used to personally identify an individual may be shared with other parties for purposes such as marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By utilizing our website, you are agreeing to our privacy policy. Should we make any modifications to our privacy policy, we will ensure that these changes are made visible on this page.

Notice of Health Information Practices

THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. EFFECTIVE DATE: APRIL 14, 2003 (REVISED: SEPTEMBER 23, 2013)

Understanding Your Health Record / Information

Your medical record, which is maintained by your client/patient, includes details about your health history, symptoms, examination and test outcomes, diagnoses, treatment, and a plan for future healthcare or treatment. This information serves several purposes:

It forms the foundation for planning your healthcare and
It facilitates communication among various healthcare professionals involved in your care.
It acts as a legal document that records the care you have
It enables you or a third-party payer to confirm that the billed services were indeed provided.
It serves as an educational tool for healthcare
It provides data for medical
It offers information for public health authorities tasked with enhancing the nation’s health.
It provides data for facility planning and
Lastly, it is a tool that allows us to evaluate and continually strive to enhance the care we provide and the results we achieve.

Being aware of the contents of your record and how your health data is utilized assists you in:

Verifying its correctness
Gaining a clearer understanding of who might access your health information, as well as what, when, where, and why they might do so
Making more informed choices when giving others permission to access your information.

Your Health Information Rights:

Although your health record is the physical property of the healthcare practitioner or facility that compiled it, the information belongs to you. You have the right to:

request a restriction on certain uses and disclosures of your information as provided by 45 CFR 164.522 and 42 CFR, Chapter 1, Part 2
obtain a paper copy of the notice of information practices upon request
inspect and obtain a paper or electronic copy your health record as provided for in 45 CFR 164.524
amend your health record as provided in 45 CFR 528
obtain an accounting of disclosures of your health information as provided in 45 CFR 164.528
request communications of your health information by alternative means or at alternative locations
revoke your authorization to use or disclose health information except to the extent that action has already been taken

We are committed to:

Safeguarding your health information
Providing you with a notice detailing our legal responsibilities and privacy practices concerning the information we gather and retain about
Adhering to the conditions of this
Informing you if we can’t comply with a requested
Accommodating any reasonable requests you might have to communicate personal health information through different means or at different locations.
Alerting you and the Department of Health and Human Services if a risk analysis determines that a breach of your health information has

We reserve the right to modify our practices and apply the new provisions to all protected health information we hold. If our information practices change, we are obliged to distribute the updated version to new clients/patients from the date of the change onwards. We will not use or disclose your health information without your authorization, except as described in this notice.

For More Information or to Report a Problem

If you have questions and would like additional information, you may contact the Compliance Officer at: 4343 Von Karman, Suite 100, Newport Beach, CA, 92660.

If you believe your privacy rights have been violated, you can file a complaint with the Dept. of Health and Human Services / Office for Civil Rights by email at ocrcomplaint@hhs.gov or by calling the national Office at 202-205-8725 and asking for the OCR Health Information Privacy Complaint Form and / or for the appropriate Regional OCR Office. There will be no retaliation for filing a complaint.

Examples of Disclosures for Treatment, Payment and Health Operations

We will use your health information for treatment. For example: Information obtained by a counselor, physician, nurse or other member of your treatment care team will be recorded in your record and used to determine the course of treatment that should work best for you.

With your consent, we also provide an individual such as a physician or an entity such as a subsequent healthcare provider with copies of your diagnosis, various reports, assessments, and summaries, including psychotherapy notes where appropriate, that should assist him / her or the entity treating you once you are discharged from this program. Without your consent, we will not use or disclose your health information for marketing purposes, and we will not sell your health information. Other uses and disclosures not described in this Notice of Health Information Practices will only be made with your consent.

With your consent, we will use your health information for payment. For example: A bill may be sent to you or a third party payer. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis and descriptions of treatment methods and procedures used. You have the right to restrict certain disclosures of health information to a health plan when you pay out of pocket in full for the healthcare item or services.

We will use your health information for regular, internal health operations. For example: members of the treatment staff, the utilization review coordinator, the quality improvement manager, or members of the quality improvement team may use information in your health record to assess the care and outcomes in your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the treatment and service we provide.

Other Uses or Disclosures

Business Associates: There are some services provided in our organization through contacts with business associates. Examples include care by external physicians (in the event urgent or emergency care is needed), pharmacy services (filling prescriptions), and laboratory tests. When these services are contracted, we may disclose your health information to our business associate so that they can perform the job we’ve asked them to do and bill for services rendered. So that your health information is protected, however, both we and the Dept. of Health and Human Services require business associates and their subcontractors to appropriately safeguard your information.

Notification: With your prior consent, in the event of an emergency or crisis, we may use or disclose your personal information to notify or assist in notifying a family member, personal representative, or another persons that you designate as responsible for your continued care, your location, and general condition.

Communication with Family: With your consent, this program’s treatment personnel, using their best judgment, may disclose to a family member, other relative, close personal friend or other significant person that you identify, your personal health information that is relevant to that person’s involvement in

your care – or for payment needs related to your care. Un-emancipated Minor: if, and to the extent, permitted or required by an applicable provision of State or other law, including applicable case law, this organization’s treatment representative may disclose and provide access to protected health information about the un-emancipated minor to the parent or legal guardian, or other person acting in loco parentis.

Research: With your consent, we may disclose information to researchers when their research has been approved by an Institutional Review Board, which has reviewed the research proposal and has established specific protocols to ensure the confidentiality of your health information.

Continuing Care and/or Marketing: With your prior consent, we may contact you to provide appointment reminders or information about continuing care or other related benefits and services that may be of interest to you.

Food and Drug Administration (FDA): We may disclose to the FDA health information relative to adverse events with respect to food, supplements, product and product defects or other information to enable the FDA to notify patients and physicians about emerging dangers.

Disability Insurance and Workers Compensation: With your consent, we may disclose the minimum health information needed to the extent authorized by and to the extent necessary to comply with laws relating to disability and workers compensation or other similar programs established by law.

Public Health: With your consent and if required by law, we may disclose the minimum necessary health information to public health or legal authorities charged with preventing or controlling disease, injury or disability.

Law Enforcement: We may disclose health information for law enforcement per 42 CFR: Chapter 1, Part 2 (see Notice of “Confidentiality of Alcohol and Drug Abuse Patient Records”)

Federal law makes provision for your health information to be released to an appropriate health oversight agency, public health authority or attorney, provided that a workforce member or business associate believes in good faith that we have engaged in unlawful conduct or have otherwise violated professional or clinical standards and are potentially endangering you or patients, workers or the public. In this case, a court order is required per 42 CFR, Chapter 1, Part 2.

This organization reserves the right to change the terms of its notice and to make the new notice provisions effective for all protected health information that it maintains. Revisions of this notice will be posted at this location and on the organization’s web site.

Reference: Health Insurance Portability and Accountability Act (45 CFR Part 160-164) HIPAA Privacy Rule – Standards for Privacy of Individually Identifiable Health Information Adapted from the American Health Information Management Association Practice Brief, “Notice of Information Practices” (Updated November 2002); and 42

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.